The player from Germany had requested a payout on March 9, 2025, but had not received any funds by that date. While a prior payout on February 28, 2025, had been successful, she had only received standard email responses indicating that her request was still in process. The Complaints Team had attempted to gather more information from her but did not receive a response. As a result, the complaint was rejected due to lack of communication.
BetHall Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
BetHall Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
1 year ago
Translation
Hello, I requested a payout on March 9, 2025, but unfortunately nothing has been paid out to date.
There was a payout on 28.02.25 before that worked but now I only get a standard email as a response
That it would still be ongoing and in process
Hope you can help
Automatic translation:
Public
Public
1 year ago
Hello florianbachhofer1987,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetHall Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
