The player from Greece faced account deactivation shortly after making a withdrawal request and successfully passing the verification process. He received a message stating that his account was blacklisted for violating gaming rules, but he was not informed of specific violations, and all his funds were forfeited. He sought assistance in retrieving the balance removed from his account. The Complaints Team investigated the issue and learned from the casino that the account had been flagged for abnormal betting behavior, leading to the forfeiture of the balance. The team concluded that they could not provide further assistance, suggesting the player pursue the matter with a platform specializing in sports betting disputes or the regulatory authority overseeing the casino.
Betgoat Casino - Player’s account has been closed and funds confiscated.
Other
Amount: 70 USD₮
Betgoat Casino
Safety Index:Fresh casinoCase summary
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the winnings in your casino account that were pending withdrawal were accumulated from sports bets?
- Did you accumulate your winnings with or without an active bonus?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
As I say I deposited 85 usdt I played 2 sportsbet AND slotgame to casino. My balance reduced from 85 usdt to 70 usdt so I decided to withdraw 35 usdt back to my account. There wasn't any bonus. After my withdrawal request they asked from me to verify my account and I passed this verification successfully and one hour later my account banned and I get the message wich I wrote before. There in no any communication with casino because they banned me from chat. There wasn't winnings it was the rest money of my deposit
Dear mp21212
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Kristina
Hello mp21212,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will reach out to the casino to obtain additional clarification and determine how I may be able to assist.
We would like to invite Betgoat Casino to join the conversation.
Dear Betgoat Casino,
I would appreciate more details, including supporting evidence, regarding the player's actions that were considered a breach of the rules, as was communicated to them via email. If this information and evidence cannot be disclosed publicly, please send it to me directly at michal.k@casino.guru for an independent assessment.
Translation
There is no communication with the casino, the only answer was via chat that I simply violated the general terms of the casino, there is no information from their side about any specific violation. My access to communication via chat has been blocked.
Dear mp21212,
I have obtained information and evidence from the casino team that backs their actions.
Among other points, the casino team highlighted the following:
On 1 November 2025, our sportsbook provider Betby raised a risk alert for abnormal betting behaviour. Following this notification, our BetGoat compliance team conducted a review and confirmed the provider’s findings. As per our Terms of Service, accounts engaged in abnormal or non-compliant betting patterns are subject to action by our risk department, including the forfeiture of winnings and balances.
Since we don't have enough insight into this field of online gambling, we would not be able to provide you with accurate advice or provide a clear, well-founded verdict on whether the casino team really acted appropriately, although all indications are that they have. If you still believe your position is justified, I suggest that you consider submitting your complaint to a platform that specialises in sports betting disputes or directly to the regulatory authority that oversees the casino.
Please be aware that our Casino Guru complaint forum is specifically dedicated to issues related to online casinos and their casino games. I'm sorry we could not be of more help on this occasion.
Should you face any casino-related issues or concerns regarding casino games in the future, please do not hesitate to contact us, and we will try our best to assist you.
Best regards,
Michal
Casino Guru
