BetGCC Casino - Player's bonus is unpaid by the casino.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetGCC Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Have you contacted casino support and asked for assistance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for taking up my complaint. Here are the answers to your questions:

1. Have you already played with your deposit?

Yes, I have already played with my deposit.

2. Could you please share a screenshot or marketing material for the bonus offer?

There is no public marketing material, as this was a custom VIP agreement negotiated directly with my former VIP Account Manager via WhatsApp. I have not been able to attach all the evidence yet due to file size and format restrictions, but I have all the WhatsApp chat screenshots, video recordings, and proof confirming the agreed 30% bonus offer ready to share.

3. Have you contacted casino support and asked for assistance?

Yes, I contacted them multiple times via live chat, email, and directly through the new VIP account managers on WhatsApp. They kept making empty promises and setting deadlines they failed to meet. Furthermore, as soon as I informed my VIP manager that I filed a complaint with Casino Guru, they immediately closed my account.

Please let me know how or where I can upload/send my screenshots and video recordings so you can review the evidence.

Best regards,

Thank you for your reply. Could you please forward evidence of the bonus agreement? You can reach me via email at attila.g@casino.guru, or you can post screenshots here. Please only forward the requested evidence as a large number of screenshots could inadvertently slow down the resolution process.

Thank you for your patience and cooperation.