The player from Brazil has a problem with his account after depositing money, as the casino closed it immediately without reason. He cannot access his account and is unable to receive assistance via chat.
Hello, yesterday I deposit money there.
After deposit money The casino closed my account immediately for no reason
They can't help me via chat, and I don't have access to the account.
I would appreciate some help.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetGCC Casino.
Please allow me to ask you a few questions so I can better understand the situation.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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