BetFoxx Casino - Player’s withdrawals are delayed.

I requested two separate withdrawals both for £500 each. The first one was on the 25th October and the second was on the 1st November 2024. I have not received either of them despite contacting betfoxx several times. Each time I contact them there seems to be another excuse in order to delay payment.

Hello Anonymousey,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betfoxx Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi. Thank you for replying.

I have uploaded all documents requested. They sent an email yesterday asking for reverse side of my driving licence which I sent again by email.

I am unsure if it was partly bonus money or just deposit. I spoke on live chat 2 days ago. They sent me an email address and I sent f an email to them but I haven't received a reply yet.

Hello Anonymousey,

If your account has not been verified yet, I recommend following the casino's instructions and submitting all the required documents. Please note that until the verification is complete, your withdrawal request is unlikely to be processed.

Keep in mind that both the verification process and withdrawals can take up to 14 days.

Let us know if there are any updates.

Best regards,

Nick

I am very pleased to say that they have processed the first £500 that I requested.

Dear Anonymousey, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru