BetFoxx Casino - Player's account has been permanently closed.

I played here won withdrawals were £500 and took days I started to get told that withdrawals could take up to 15 business days, I was verified and was asked to verify shown with 11 things to do and o did. Numerous emails got ignored I was told my verification failed and they get back to me, tonight I was told by the casino in an email

We regret to inform you that, following the additional verification process required by our regulators, your account has not met all the criteria set out.

As we must strictly comply with the applicable regulations, we are obliged to proceed with the permanent closure of your account.

With regard to your funds, your deposits will be refunded, taking into account any previously approved withdrawals. Therefore, only the corresponding excess balance (GBP 3,250) will be refunded.

We understand that this situation may be disappointing for you, but we are committed to strict compliance with regulations in order to maintain a safe, transparent, and fair gaming environment for all our users. We appreciate your understanding and apologize for any inconvenience this situation may cause.

If you have any questions or require additional information, please do not hesitate to contact us. We will be happy to assist you.

so I’ve been robbed by them cos I won fairly and they’ve cheated me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• When did you create your casino account, and when was it closed?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

i player live games mostly and a few slots

was no bonus was all my own money not any of there’s.

I had the account for over a year and was verified fully or so I thought.

Dear Moose4714,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Betfoxx Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Betfoxx Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.