The player from Latvia had won $1,300 at Betfouru but faced withdrawal issues as the casino had closed, taking his funds with it. The player initially reported difficulties accessing the casino and withdrawing his winnings. We engaged with the player to clarify the situation and requested additional information to better understand the issue. Eventually, the player marked the complaint as resolved, and we closed the case accordingly, confirming that no further action was required.
BetFourU Casino - Player’s winnings are confiscated after casino closure.
Resolved
Our verdict
Case closed
Amount: $1,300
BetFourU Casino
Safety Index:Fresh casinoCase summary
Discussion
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1 month ago
Fraudulent casino - Betfouru
I won 1300 dollars and asked for withdrawal they strech time and now they just closed casino with all my funds.
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1 month ago
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1 month ago
Dear Shamejs25,
Thank you for reaching out and sharing your concerns with us. I truly empathize with the challenges you are facing, and I appreciate your patience as we work to address this matter. I have just attempted to access the casino's website and did not encounter the issue you described. To better understand your situation and assist you more effectively, could you please provide answers to the following questions?
- Are you still experiencing issues accessing the casino's website?
- Have you successfully made withdrawals from your account in the past?
- Can you confirm that your KYC verification has been completed?
- Were your winnings generated while a bonus was active, or were they accrued without an active bonus? If a bonus was applicable, please indicate which one.
We are committed to resolving this issue as swiftly as possible. Thank you for your cooperation, and I look forward to your response.
Best regards,
Kristina
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Shamejs25,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
