The player from Latvia had his account closed without explanation while a $470 withdrawal was pending, despite having successfully completed KYC and a previous withdrawal of $1270. He claimed he did not breach any terms and conditions. The issue was acknowledged by the Complaints Team, who engaged with the player to gather more information and attempted to assist in resolving the matter. The player later marked the complaint as resolved, indicating that the issue had been settled to his satisfaction.
BetFourU Casino - Player’s account has been closed and winnings withheld.
Resolved
Our verdict
Case closed
Amount: $470
BetFourU Casino
Safety Index:Fresh casinoCase summary
Discussion
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3 weeks ago
Hey again , once again there is problem with this casino i won 470 dollars while playing slot - Piggy Tap and now after 2 days while i had active pending withdrawal they closed my account without any explanation and witheld my winnings , i played without bonuses used only 1 device and 1 IP , didnt breach any terms & conditions.
I made successful withdrawal before this for 1270 dollars and i had fully completed KYC , I was fully verified.
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3 weeks ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFourU Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- Could you please share with me your communication with the casino regarding the issue trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Shamejs25,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
