Betflare Casino - Player's withdrawals are delayed and limited.

This casino have extremely low limits and try to postpone my withdrawals as much as possible. My casino winnings have been a struggle to withdraw with only 3500 in daily limit. They also use many days on each withdrawal. I got this mail on my last withdrawal.

This is a casino, what can I possibly do to break any rules? I have not used a single bonus as I can remember

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Dear Erlend,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• If so, could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Do you currently have any pending withdrawals? When exactly did you request them?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Have you made any successful withdrawals from your account previously?

Yes.

If so, could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?

They have accepted now, but very low daily and weekly limit. Probably around 20k per month.

Do you currently have any pending withdrawals? When exactly did you request them?

Not able to ask for more now.

Thank you for your reply, Erlend. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

They have started to accept them, so slowly getting my money. But very low daily and monthly withdrawal limits

I understand you may be busy or distressed by the situation, but it appears my earlier questions have not yet been answered. Could you please review my last message and provide the requested information? These details are essential for us to proceed with the case. Thank you in advance for your assistance.

Dear Erlend,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

We’ve reopened this complaint at the request of Erlend. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please provide a brief update on your situation? Has there been any progress since your last message?

Dear Erlend,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not been able to withdraw in a long time. No help from support so far. First they accepted them, but then they started being difficult again after a while.

Thank you for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you make the last successful withdrawal?
• Do you currently have any pending withdrawals?
• Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear Erlend,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru