Betflare Casino - Player's account has been closed.

Good evening, I had made a withdrawal the day before normally..after a day they send me an email and write to me that I have violated the terms while I had played the bonus and its turnover normally and they wrote to me that the account was closed...I answered them no problem as long as the money is withdrawn and no one answers anymore

Dear Fonvol26A,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betflare Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did the casino cite any particular broken rules in your case?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share with me your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was a player for 4 days identified but I had made a withdrawal again 200 euros it was completed successfully... they say that they violated their normal bonuses accumulated bonuses however I had completed all the turnover requirements... that is I made a turnover of 1200 euros with the bonus of 30 I had in the end 235 euros the 85 was removed correctly as it should be and they left me 150 to withdraw... however in the withdrawals I made after that my account was deleted

Also, the games I played were slot machines, like play and go games, as when you have an active bonus with their company, they don't let you play on specific providers...so the bonus was played on slot machines.

However, after the bonuses were completed, games such as big bass bonanza, sweet bonanza christmas, big bass bonanza the dog house were also played.

Good morning, Thomas...I'm waiting for an answer to my question.

Do we have any news??

I apologize for not replying sooner.

Please forward the email citing any allegations or justification for account closure you received from the casino if available.

Send the information to my email at tomas@casino.guru

I've sent an email and everything Thomas needs...look at it, the matter is urgent.

Dear Fonvol26A,

I haven't received any communication from you or the casino regarding the issue for us to review.

If there is any email communication or chat transcripts where the casino accuses you of breaking its rules, please share this evidence with me.

in your initial post you wrote:

after a day they send me an email and write to me that I have violated the terms

Forward this email from the casino to my email at tomas@casino.guru

I'll await your email.

Dear Fonvol26A,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.