BetFlag Casino - Player requests assistance with cashback calculation.

Good afternoon, in early July the casino sent me an email telling me that for the whole of July I would be able to benefit from a Cashback of up to 50% calculated with promotional GGR.

I was informed that the payout was only €348 because the calculation was: €19,768.61 (amount played) + €15,420.94 (amount won), therefore 8% because the total was €4,347.60. But in reality, I replayed the €15,420.94 win without winning, so it would go into the amount played, RADICALLY changing the calculation since it would be €2,965.29.

can you give me a hand?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFlag Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share evidence contradicting the casino's assertion, including screenshots of deposits, payouts, and bonuses from the affected period?
• Was the cashback in lower amount already credited to your player's account? Did you play with the amount?
• Send the information to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas