Betfine24 Casino - Player's deposit issue remains unresolved.

On 28th of June by 7:13 am Nigeria time I deposited 29.7$ usdt on my betfine24 account. Before then I was having 2.49$ as a balance in my account. I waited for some times for the deposit to be reflected and it never. I contacted the their support and told them the issue I am having. They told me to send d proof of my deposit which I did. They told me that the deposit will be credited soon to my account. After 2 hours I login to the account again only to see that my remaining balance of 2.49$ has been wipe out. I reached them again on via support chat , they still assured me that my deposit will be credited. I have contacted them several times they don't respond again.

Please help me to look into this matter. Thanks

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betfine24 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is the transaction recorded under any status in the casino's records?
• Would you be able to share screenshots of your most recent deposits in the casino?
• Is your player's account verified and accessible to you?
• Have you made any previous deposits and payouts?
• Could you please share with me your communication with the casino when you contacted them about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The transaction never reflected,

I can share the screenshot of my recent deposit

My account is verified and accessible

I have not made any payout before

I will share the screenshot to the email provided above.

You never make mention of 2.49$ balance that was wiped out from my account.

Thanks

I am still waiting to get reply from you

Thanks for your patience.

I went over the details of the case.

Do you have access to your deposit history found in your player's profile on the casino's website?

Could you please share a screenshot of the status of your deposit? Send the information to my email at tomas@casino.guru

Have you made similar deposits in the casino in the past? Were they processed correctly to your player's balance?

Please let me know