The player from Brazil finds his Betfair account blocked without clear reason or prior warning, causing inconvenience. He seeks a formal explanation for the account closure and requests guidance on how to resolve the issue.
Betfair Casino BR - Player's account has been closed.
Opened
Current status
Waiting for player to reply
5d 21h 26m 19s
Betfair Casino BR
Safety Index:HighCase summary
Discussion
Public
Public
3 days ago
Translation
My Betfair account has been blocked without any clear reason or prior warning. I tried to log in normally and I simply can't get in anymore. This has caused me great inconvenience, as I have received no objective justification or guidance on how to resolve the situation.
I ask for a formal explanation of why my account has been blocked and for access to be regularized as soon as possible. I also ask that you clearly state the criteria used for this decision.
I await an urgent response and an immediate solution.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
- Could you please advise if you had any remaining real money balance in your casino account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
