The player from Chile faces ongoing issues withdrawing $350,000 from Beteum online casino. Her initial withdrawal request was rejected due to a technical problem, and the funds were reversed back into her account without consent. She has received repetitive excuses from customer service without any concrete solutions or timelines.
Beteum Casino - Player’s withdrawal request is delayed.
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Beteum Casino
Safety Index:Above averageCase summary
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2 days ago
Translation
I wish to file a formal complaint against the Beteum online casino, due to repeated problems and a lack of concrete solutions in the process of withdrawing my funds.
I've been an active user of the platform for about a year, during which time I've made multiple deposits and bets. However, over a month ago I requested a withdrawal of $350,000, and it hasn't been processed yet.
This request was initially rejected, citing a supposed technical problem related to my geographic location. Subsequently, without my consent, the amount was reversed and credited back to my gaming account, implicitly encouraging me to continue betting, even though my intention was to make a withdrawal.
Since then, I've faced a series of problems, evasive answers, and repeated excuses from customer service. On multiple occasions, I've received the same standard response, stating that the case was "escalated to senior management" and that they are in contact with payment providers to resolve the situation, without any concrete solution or clear timeframe to date.
This situation has been extremely frustrating and exhausting, generating a clear lack of trust in the platform and its procedures.
Therefore, I request your help.
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2 hours ago
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2 hours ago
Dear Patusan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
