Beteum Casino - Player’s account is closed and withdrawal is delayed.

My account was closed, so I can't access it and I need to withdraw the money. They asked me for my information to withdraw, such as the IBAN and country, which I submitted. However, two weeks have passed, and I'm still waiting for the withdrawal to even begin, because they haven't even requested it.

Dear caniche7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please provide a reason why your account was closed?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Have you made any successful withdrawals before?

No

Could you confirm that you have passed the KYC verification?

They haven't asked me for any documents.

Did you accumulate your winnings with or without an active bonus?

I have not used any vouchers

Could you provide me with a reason why your account was closed?

They say it is by decision of the administration, I don't know more.

Could you share your communication with the casino?

They haven't answered me by email, and they don't say anything via chat, just to wait.

I've already been paid

Dear caniche7,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru