The player from Egypt faces issues with depositing funds, as the casino is ignoring his repeated requests to credit the deposited amount to his account, despite providing all necessary documents.
BetDahab Casino - Player's deposit is not credited.
Closed
Our verdict
Player stopped responding
Amount: 1,000 EGP
BetDahab Casino
Safety Index 3.5 LowCase summary
Discussion
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3 months ago
They are ignoring my repeated requests to credit the deposited amount to my player account, even after providing all supporting documents
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3 months ago
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3 months ago
Dear Mado1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards
Petra
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2 months ago
Dear Mado1988,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
