Betcart Casino - Player’s withdrawal requests are delayed and ignored.

Hello Casino Guru Team,

‌

I am filing a formal complaint against Betcart Casino. I am a high-value player (VIP Level 9) and a long-term loyal member with 9 years of tenure on the platform. Over the last month alone, I have deposited approximately $28,300.

‌

My current winning balance is 4,971,000,000 IRT (approx. $26,290). I completed full KYC verification on July 21st (31 Tir), and all my documents were approved.

‌

The casino has engaged in deceptive and unfair behavior:

On August 5th, they abruptly disabled my cryptocurrency withdrawal option, forcing me to use bank transfers.

The support team explicitly instructed me to submit withdrawal requests, claiming they would be approved after a "review." Following their exact instructions, I submitted withdrawal requests three separate times, but all three were rejected after waiting for 72 hours each time.

My current withdrawal request is now stuck in "Special Review" for over 72 hours, following the previous three rejections.

Most alarmingly, the support team has now started ignoring my inquiries and closing my chats without providing any answers, which is a clear act of "ghosting" a high-tier VIP customer and a member of 9 years.

‌

As a Level 9 user and a loyal member for nearly a decade, I have acted in good faith and followed all rules. The casino's misleading instructions, repeated rejections, and subsequent silence are absolutely unacceptable. I have provided screenshots of my VIP status, the disabled crypto withdrawals, and the history of rejected/pending transactions.

‌

I request Casino Guru to mediate this situation immediately to ensure the casino honors its payment obligations.

‌

Thank you for your professional assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betcart Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

‌

Thank you for your prompt response and for looking into my case.

‌

To answer your questions:

‌

1. Yes, my account is still accessible, and I can log in without any issues.

‌

2. I accumulated my current balance exclusively through Sports Betting, including both Pre-match and Live betting.

‌

3. No, I have never used any bonuses to achieve this balance. All my winnings were earned using my own deposited funds (Crypto deposits), and I have not accepted any promotional offers that would affect my withdrawals.

‌

Furthermore, I would like to emphasize that I have been an active and loyal player at Betcart for several years. I have a long history of playing on their platform without any previous issues, which proves my legitimacy as a long-term customer.

‌

I have all the necessary evidence and transaction history to support these facts. I am looking forward to your guidance to resolve this matter and recover my funds from Betcart Casino.

‌

Best regards,

Milad

Dear Tomas,

> I tried to inform the casino via their support chat that I have filed complaints on CasinoGuru and AskGamblers. However, every time I send the evidence, they immediately close the chat and tell me not to open new tickets. They are avoiding communication and refusing to provide any update on my withdrawal. Please see the attached screenshot of our chat

Dear Tomas,

>

> Right after I posted the screenshot of them closing my support chats, the casino has now officially deactivated my player account. As you can see in the attached screenshot, I can no longer log in, and it says my account has been deactivated. They are trying to block my access to my funds and my account history. Please investigate this urgent matter.

‌

>

> I am sending you this screenshot as a critical update to my case. As you can see, AskGamblers has officially marked my complaint as 'Unresolved' because Betcart Casino completely ignored the official deadline and failed to provide any response or justification for withholding my $26,290.

>

> Their total silence on a public mediation platform proves that they have no legal ground to justify their actions and are simply avoiding their obligations. This is a clear pattern of deceptive behavior.

>

> I believe this evidence significantly strengthens the case and proves that Betcart is operating in bad faith. I kindly ask you to use this information to increase the pressure on them through Casino Guru.

>

> Thank you for your continued support."

Thank you for your reply, Milad465.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.