The player from Mexico faces issues with his casino account, which was blocked in February due to an unrelated account. After providing verification documents, his current account was unblocked, but he is now unable to complete video verification for withdrawals due to the account being blocked again. He believes it is unfair since he has won money legally through his official account.
BetBoom Casino MX - Player’s account has been closed and winnings are inaccessible.
Opened
Current status
Waiting for Casino Guru to reply
6d 3h 30m 30s
BetBoom Casino MX
Safety Index 9.2 Very highCase summary
Discussion
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yesterday
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Public
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yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- On what exact date was your current account blocked this time?
- When did you receive the email informing you that your withdrawals were restricted and video verification was required?
- When was your most recent deposit, and when did you last successfully withdraw from this account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
