BetBoom Casino MX - Player’s account has been closed unfairly.

Hello, good day. When I opened many casinos, I just registered them and left them there until recently when someone recommended this one to me. I verified my account, they accepted me, and I played, lost, won, deposited, and withdrew without any problems. Today, especially when I won a good amount, they blocked me and told me I had another linked account, which is a lie because I have screenshots showing that when I checked the account that was just blocked, it was shortly after they blocked the others.

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Dear coqueto1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Additionally, is there a possibility that you have previously established a gaming account at this casino?
• Have you ever accessed the site using a VPN?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila