BetBoom Casino MX - Player’s account has been closed.

The thing is, they're telling me I have several accounts linked to the game, and they blocked the one with my money—900. I already told them that account is the main one I wanted, and they unblocked a different one. I explained that maybe I messed up because I forgot I already had an account registered there at the casino, so I added another one. I apologized and said it won't happen again, and they say they can't unblock it. They were able to unblock one, I suppose they could unblock the other, but since I won 900, they blocked it. Why didn't they block me when I didn't have any money? Please help me get my money back, even if it's just a little.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Torre23455,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise whether the casino has blocked access to both your accounts?

Could you please advise when was the last time you logged into your first account opened in BetBoom Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

I was blocked on two accounts, and they unblocked one, the one with no money. I already told them to return my money, and they refuse. It's not fair that they're taking my money because I already explained that linking one account to another wasn't intentional.

Look, HERE'S the screenshot from when I was withdrawing the money and I started playing again, and it says I'm blocked. I already explained everything to you so you'd give me that money, and you only want to give me 50 pesos. It's not fair. When we lose money, we can't do anything, but when they lose, they do this kind of thing. Now they don't.

This time they've scammed me twice, like before. I won 2500 pesos, they only gave me 800, and that's not right. This is the second time they've done it to me, and according to them, it's because I had accounts linked together that I didn't intentionally link, and they're taking my money.

Dear Torre23455,

Could you please advise when was the last time you logged into your first account opened in BetBoom Casino?

Additionally, do I understand correctly that this issue has occurred to you before in BetBoom Casino?

Thank you in advance for your response.

I just want my money back, that's all. If you can do something, great, otherwise why waste my time giving so many explanations?

Dear Torre23455,

Thank you for reaching out to us. Unfortunately, we are unable to assist with your complaint due to the fact that you had two active accounts with the same casino. It’s important to note that one of the basic rules of gambling is to create only one account per person. Additionally, players should create their accounts in their own name, using their own device and payment methods.

If you would like to learn more about the responsibilities of players using online casinos, I encourage you to review our article here:

https://casino.guru/fair-gambling-codex-for-players#tips-for-fair-and-safe-casinos

As per our policies, we are closing this complaint. I’m sorry we couldn’t be of more assistance on this occasion, and I appreciate your understanding.

Best regards,

Attila