BetBona Casino - Player's withdrawal request has been delayed.

Good evening, I've had pending withdrawals at the Betbona casino since April 16, which is almost 2 months, and so far they haven't paid. The account is fully verified, they just tell me to wait. It's been 2 months. Attached is proof

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Dear Ruben8Fernandes,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Have you received any specific reasons from the casino for the delay?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Yes, I've received withdrawals before.

No, they always say they're watching and never solve anything.

Without an active bonus.

Thank you for your reply, Ruben8Fernandes. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Did you use the same withdrawal method in the past?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Yes, I used the same method. My last withdrawal also took almost a month to process, these 2 unfortunately are already 2 months.

My last successful withdrawal was in April.