BetBona Casino - Player’s withdrawal is delayed.

Hello i won 109 euro here , fully verified my account ,requested withdrawal since 19 march and still haven't recived my withdrawal , when i emailed them - they said we have overload of payments.

Yea right for 16 days 😀

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Dear Shamejs25,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina