BetBona Casino - Player's withdrawal is delayed.

Hola, he solicitado un par de retiros antes y me lo hicieron bien! Luego ya me meten excusas y dicen que estoy en la cola de espera para retirar el dinero y ya paso más de 1mes y medio

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Dear Agustinnn27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hola, me han hecho un pago después de dos días que ustedes hicieron la reclamación, como el retiro máximo es de 400

euros y tengo 10.700 euros quisiera saber y que consulten cada cuento me van a retirar gracias!!

Dear Agustinnn27,

Thank you very much for the update. We will keep this complaint open until you confirm your other withdrawals keep getting processed. Please keep me informed about any further developments.