The player from Portugal is owed 400 euros by the casino since January 23rd but has not received payment. He has contacted the casino multiple times, only to receive the same response to "wait and see."
BetBona Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 22h 23m 50s
BetBona Casino
Safety Index:HighCase summary
Discussion
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1 hour ago
Translation
They haven't paid me the 400 euros they owe me since January 23rd. I've contacted them several times and the answer is always the same: wait and see.
Automatic translation:
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1 hour ago
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1 hour ago
Dear Diogocsmmm1910,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- What types of games did you play to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
