BetBluff Casino - Player's winnings have been confiscated.

Subject: Withheld £300 Winnings — Verified First, Then Accused of Fake Docs, ZERO Proof Provided

Here is exactly what happened step-by-step:

1. I deposited £100 and won £300 fairly. My balance was £400.

2. First withdrawal attempt cancelled — they asked me to send ID + photo with my documents for verification.

3. I sent everything exactly as requested. They replied confirming: "Everything is okay, you can now go ahead and withdraw your money."

4. I requested withdrawal again — and THIS time they suddenly cancelled it, removed my £300 winnings, and left only my £100 deposit.

5. They claimed I used forged/fake documents — but this contradicts their own message saying my verification was fully approved!

6. I have emailed them 3+ times demanding proof — they have provided ZERO evidence, no details on which document is supposedly fake, just repeated "decision is final".

They verified me, said everything was fine, then changed their mind the moment I tried to withdraw and made unproven accusations to keep my winnings. This is clearly unfair and bad faith.

I demand full release of my £300 winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetBluff Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the casino already returned your deposits to your bank account /wallet?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please specify which documents you were asked to provide? What was the method by which the documents were submitted? (email, depository on the casino's website, 3rd party service)
• Any further evidence can be submitted to my email at tomas@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yeah they have returned my deposit in my account.

Betting on sports

No bonus involved

Document to send my picture with the photo id and i sent it on their website And ask them after they approved it that can i withdraw the money now and ghey said yes

Thank you for your reply, Magray1.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.