BetBlast Casino - Player's withdrawal request is delayed.

Hello,

I have send betblast a request for whitdraw of 2309 euro.

Every time in chat believes they me that the department is looking at my request. But i heard nothing.

I am furious and will my winning money

Dear Ruben1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your winnings. To better understand your situation and assist you effectively, could you please provide us with the following details:

• When did you submit your withdrawal request?
• Is there any specific reason mentioned for the delay in processing your request?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play?
• Could you please confirm that you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Ruben1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.