The player from the Czech Republic faced difficulties logging into the casino website due to two-factor authentication and was unsure how to resolve the issue. We attempted to assist by reaching out for additional information first, but the player did not respond to the inquiries, which led to us to reject the complaint.
Betano Casino CZ - Player is unable to access their account.
Closed
Our verdict
Player stopped responding
Amount: 20 Kč
Betano Casino CZ
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.4
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Case summary
Discussion
Public
Public
1 year ago
Translation
I am unable to log in because of two-factor authentication and I don't know how to resolve it.
Automatic translation:
Public
Public
1 year ago
Dear Samicek,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betano Casino CZ.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you contacted casino support regarding the issue on [email protected] via your registered email? With what result?
- How long have you been a player in the casino and when have you activated 2FA?
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
