The player from Chile accuses Betano of fraudulent practices, including software manipulation and deletion of game history in the 243 Top Multiplier game. Despite hitting significant jackpots, she claims the casino refuses to pay and has erased evidence of her winnings, prompting her to demand an audit and restoration of her records.
Betano Casino CL - Player reports theft and manipulation by the casino.
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Waiting for player to reply
6d 15h 52m 32s
Betano Casino CL
Safety Index 8.9 HighCase summary
Discussion
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Public
3 days ago
Translation
Blatant software manipulation, intentional deletion of histories, and theft of prizes in the 243 Top Multiplier game.
Dear Casino Guru Team:
I am filing a formal and urgent complaint against Betano for fraudulent practices, software manipulation, and malicious alteration of game histories in the title 243 Top Multiplier.
I have been the direct victim of blatant theft: playing this game, I reached high multipliers and managed to hit two significant jackpots (500 jackpots), but the platform abusively deleted all records from my history to hide the evidence of my winnings. Despite having generated these legitimate prizes, the casino flatly refuses to pay me and is deleting the evidence from my account.
I have all the evidence and screenshots that support this fraud. I demand a strict and independent audit of Betano's software in this game, the immediate restoration of my real game records, and the full and unconditional payment of what I am owed. I will not accept this continued theft.
Automatic translation:
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8 hours ago
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8 hours ago
Dear Veronika_2026,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incidents occurred?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur along the way.
Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
