Betalright Casino - Player’s withdrawal is delayed and she worries about payment.

I have a significant amount won, and 1500.00 (limit in withdrawal) also.

Reviews are not good and feel I will not be paid out.

Received phone calls from 3 businesses in Canada asking about bonus offers for betalright. These businesses have been contacted - a cleaning company was one and their number was being high jacked for spamming unknowingly by "casino reps"

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send a screenshot of your transaction history from your casino account, showing the pending withdrawal requests?
• How many withdrawal requests are currently pending in your account? When exactly did you submit them?
• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification at this casino?

Regarding the unwanted phone calls, unfortunately, this type of issue falls outside the scope of what we can investigate as part of our complaint resolution process, as we are only able to mediate disputes directly related to gameplay, payments, or account-related matters. That said, we recommend that you avoid engaging with any suspicious calls or sharing any personal information, block the numbers if the calls continue, and consider reporting the issue to your local consumer protection authority or telecom regulator, as they may be better equipped to investigate potential misuse of phone numbers.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear vjoy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Issue was not resolved. I tried to dissolve account through their email process, and it was not deliverable. Played out funds. This is not a legal or licensed site, they would not disclose their license or country, normally displayed on bottom of homepage. Bad experience, Do Not Play Here - Period!

Dear vjoy,

I am sorry to hear that your experience with the casino was negative.

Based on the information you provided, you decided to continue playing with the remaining balance in your account and subsequently lost the funds during gameplay. As there is currently no remaining balance or pending withdrawal in dispute, we are unfortunately unable to assist you further with this complaint.

Regarding your concerns about the casino’s licensing status, we were also unable to identify any valid gambling license connected to the casino. Unfortunately, in cases involving unlicensed casinos, there is typically no regulatory authority available that we could recommend for further escalation.

For these reasons, we are now closing this complaint.

Thank you for your understanding.

Best regards

Veronika

Casino Guru Complaint Resolution Team