The player from Germany reported that his bonus at the casino had been canceled without explanation. The Complaints Team had requested additional information regarding his betting history and communication with the casino to investigate the issue. However, due to a lack of response from the player, the complaint was unable to be pursued further and was rejected.
Betalright Casino - Player's bonus has been revoked.
Closed
Our verdict
Player stopped responding
Amount: €566
Betalright Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
11 months ago
Dear Dieterpeter,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betalright Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
11 months ago
Translation
I made a deposit and received a bonus for it. I was then able to increase my winnings to almost €500. After my last win, my balance was simply deleted without explanation. I didn't even receive a response from the customer service department.
Edited
Automatic translation:
Public
Public
11 months ago
Dear Dieterpeter,
Would it be possible to forward your full betting history and a link of the specific bonus you have used to nikolas.b@casino.guru for further review?
Awaiting you response.
Regards,
Nick
Public
Public
11 months ago
Dear Dieterpeter,
Would it be possible to also forward your betting history to my e-mail?
Additionally, if you have contacted the casino since, forward the communication as well.
If you did not, please contact them as soon as possible.
Awaiting your response.
Regards,
Nick
