Betalright Casino - Player’s account has been closed and balance confiscated.

I asked the company to unblock my account so I could send the documents.After a month, I received this response.

We would like to inform you that your account did not pass the verification procedure on our website and has now been closed without the right to reopen as per T&C 5.3

Your balance has been cancelled as per T & C 9.4.

If you have any additional questions, please do not hesitate to contact us via email or via Live chat.

Best Wishes,

Financial Department

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betalright Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue you refer to in your original post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas