The player from Italy had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The complaint was marked as resolved after the player confirmed that the issue had been addressed satisfactorily. We appreciated her cooperation and encouraged her to reach out for any future assistance.
BetAlice Casino - Withdrawal of player's winnings has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,150
BetAlice Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 month ago
Translation
Hi, I have €750 that are blocked during verification, plus €400 that are blocked there because if they don't pay the previous ones, they won't let me withdraw anymore! The terrible customer service always gives the same answers... it's obvious that they will never pay.
Automatic translation:
Public
Public
1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Claud99,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
