The player from Germany filed a complaint against BetAlice for illegal gambling practices, including unfair withdrawal limits and manipulative payout rules. Despite having made multiple deposits totaling approximately €1,200, she faced difficulties withdrawing her funds, which were limited to €500 per day, and her requests for refunds were denied by support. The Complaints Team informed her that they were unable to assist with the recovery of lost winnings, as players were responsible for their accounts and associated bets. Consequently, the complaint was closed without resolution.
BetAlice Casino - Player seeks help regarding unfair payout rules and account problems.
Closed
Our verdict
Other
Amount: €1,200
BetAlice Casino
Safety Index:HighCase summary
Discussion
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4 months ago
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4 months ago
Dear leni777,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with BetAlice Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please clarify what is your actual account balance in this casino?
- Have you participated in a gameplay at all?
- Is your account accessible to you?
- Have you discussed these issues with casino support?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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4 months ago
Translation
Dear Katarina,
Thank you for your message and for taking on my case.
My current balance at BetAlice is 0 EUR.
I played on the website, but it was almost impossible to withdraw money. The casino only allows withdrawals of a maximum of €500 per day, while deposits are unlimited.
Furthermore, the payouts took longer. During this time, the money continued to be shown in the account, and I – like many other players – continued playing out of frustration or hope.
So I kept playing and eventually lost all my money.
After I filed a complaint with the casino, my account was completely deleted, and I no longer have access to my data or transactions.
I already have the support and the address complaints@betalice.com I contacted them, but received no solution.
I sincerely hope you can help me get my money back, as in my opinion BetAlice operates without a valid EU license and deliberately deceives players.
Thank you so much for your support and your time.
Best regards
Automatic translation:
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4 months ago
Dear leni777,
thank you for your message.
We understand your disappointment; however, we regret to inform you that we are unable to help you with the refund your lost winnings. As the player is responsible for their account, balance, and all associated bets, we are unable to intervene in this instance. While we acknowledge the frustration caused by the initial withdrawal issue, we cannot request a refund from the casino for subsequent losses.
Furthermore, the casino's lack of a German license does not impact the outcome of your gameplay. Licensing information is accessible on both our platform and the casino's website, and it is the player's responsibility to assess the risks associated with playing on any given site. We apologize for any inconvenience this may cause. This complaint will now be closed.
Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
All the best,
Katarina
