BetAlice Casino - Player’s withdrawal is significantly delayed.

i made a withdrawal on 13th of may for $300,casino states that withdrawals will be processed in 3 days,my account said that i didnt need to verify,after 3 days i went to live chat ,who told me they had put a priority on my withdrawal ,yet after 14 days many live chat quieries with same sorry for delay it still has not even been reviewed.starting to think they arent going to payout

regards

twister1972

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support and discussed the delay with them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

it is not asking me for any documents to verify,i didnt have any bonuses and this is my first withdrawal with them,have live chat them nearly everyday to ask when it will be looked at ,but same sorry sorry reply and nothing happens .emailed support to ask if they could give me a eta on withdrawal,but only got same sorry for delay reply that was today

they have paid up today ,thankyou heaps for your help guru,probably still be waiting otherwise

cheers

twister1972

Dear twister1972,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru