BetAlice Casino - Player's withdrawal is delayed due to verification.

I have been trying to make a withdrawal from BetAlice for almost 3 weeks now and after waiting more than 10 days they told me I need to verify my account by uploading National ID; selfie holding the ID with the website opened on a device in the same photo; Mifinity wallet screenshots showing my name, address etc and Mifinity transactions for the period 25th September to 25th October. I have provided everything this Tuesday (11th of November) and I still have no reply. The website says it can take up to 24 hours for verification, while Live chat operators say it can be 3 days and today they told me it may even require 10 days. I think I have been waiting for too long now to be able to make a single withdrawal so I decided to open a complaint with CasinoGuru. Also, I have deposited a total of 500 euro at BetAlice and I have never requested a withdrawal until now. My winnings come from both real money and bonus money, but everything I have in the account is now real funds and I should be allowed to make withdrawals. (I currently have 3746 EUR, of it 2224 EUR are currently placed on a sports event that is scheduled to take place on November 22nd) I hope you can help be solve the issue. Thank you!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play to accumulate the winnings you've been trying to withdraw? Were they slots, live casino games, or did you place bets on sports?

Did you accumulate your winnings with or without a bonus?

Could you please forward me the documents you sent to the casino for verification? My email address is [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Veronika, I have sent you an email with the same documents I have uploaded to BetAlice's website. My winnings were accumulated through sports betting, I rarely play slots or casino games so I am almost 100% sure I have never placed bets on anything else other than sports with this casino. I won 300 EURO Free bet which I managed to turn into 1320 EURO real funds, then I kept placing bets with them until I turned it into 3724 EURO. Everything is in accordance with the Terms and conditions.

After uploading the requested documents today I found out the Verification page once again says that My account does not need to be verified currently, but at least now I am able to request withdrawals (something that was blocked previously). I have not received an email confirming that I have been verified but I hope I will receive my payments this time.

Thank you for the updates. Please note that usually we recommend players wait up to 14 days for their withdrawal requests to be processed and paid out by the casino. If you do not receive your winnings by December 2, or if your withdrawal request gets cancelled, please let me know, and we will continue with the investigation. Thank you for your understanding.

Today 24th November 2025 I received the first payment of €500 via Mifinity wallet. €3262 left in my BetAlice account. I will close this complaint as Resolved once I get all my money out.

I'm glad to hear that you now received the first portion of your winnings. Kindly keep me updated on the status of your next payments. Thank you for your cooperation.