BetAlice Casino - Player’s withdrawal is delayed by KYC process.

The casino is stalling the KYC process. I have sent them a photo of my passport, a bank statement, and a selfie holding my passport with the casino website in the background. In total, I have sent 10 high-quality selfies with the casino visible behind me. Despite the clear quality of these images, the casino refuses to approve them. I originally requested a withdrawal on March 1st, and this hassle started right after that.

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Dear akinilkkinen, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila