The player from Germany submitted a withdrawal request on March 24, 2026, but has not yet received his funds. For the past 10 days, he consistently receives messages stating that the withdrawal is in its final stages, despite noting that progress seems stagnant.
BetAlice Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 11m 12s
BetAlice Casino
Safety Index:HighCase summary
Discussion
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Public
15 hours ago
Translation
Hello, I submitted a withdrawal request to this casino on March 24, 2026, and unfortunately, I haven't received my money yet. For about 10 days now, they've been telling me my withdrawal is in its final stages, that there's only a minor change. But a minor change looks different to me. I receive the same message every day. I don't think the casino will pay out. Perhaps you can help me?
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Keinplan1993,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
