The player from Germany requested a withdrawal two weeks ago, but his payment remains unprocessed with standard responses from support regarding additional security checks and high request volumes.
BetAlice Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 5h 11m 26s
BetAlice Casino
Safety Index:HighCase summary
Discussion
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2 days ago
Translation
Today marks 14 days and my payment request has not been processed. Both the live chat support and the email support only give standard answers, such as additional security checks or excessive volume of requests.
Automatic translation:
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19 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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19 hours ago
Dear Moe143,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- What types of games did you play to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
