BetAlice Casino - Player’s withdrawal is delayed.

I am contacting you regarding my unresolved withdrawal issue with Betalice.

Since June 23, I have been trying to withdraw my remaining balance from my account, but the payment has still not been processed. Despite contacting customer support several times, I have received no clear explanation or timeframe for when my withdrawal will be completed. I am repeatedly told only to wait.

More than enough time has passed for a standard withdrawal to be processed, and I believe the delay is unreasonable. I have fully cooperated with the casino and provided any information they have requested, yet my funds remain unpaid.

I would greatly appreciate Casino Guru's assistance in investigating this matter and helping me receive the funds that are rightfully mine.

Thank you for your time and support.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila