The player from Germany requested a withdrawal of 500 euros two weeks ago after winning at the 'BetAlice' casino, with additional payments requested soon after. Despite multiple contacts with support, he has not received his winnings and continues to face delays.
BetAlice Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
4d 4h 24m 38s
BetAlice Casino
Safety Index 8.0 HighCase summary
Discussion
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4 days ago
Translation
Ladies and Gentlemen
- I won with real money at the "BetAlice" casino on June 16, 2026.
- On June 16, 2026, I requested a payment of 500 euros.
- Further payments requested: June 17th and June 22nd, each for 500 euros.
- I have contacted the live chat and support multiple times.
It says: don't worry, your payment is being processed.
Contacts at:
Support: June 24th and 27th / Live chat: June 22nd - 23rd - July 1st
Could you please help me with this?
Thank you very much.
Kavaloa
Automatic translation:
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Dear kavaloa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
