BetAlice Casino - Player's withdrawal has been delayed.

Sehr geehrtes Team

ich habe am 23.2 meine Auszahlung vorgenommen von 500€ die beiden Tage danach jeweils auch 500€. Also befinden sich in der Auszahlung 1.500€ und 5000€ habe ich noch drauf.

Ich habe bis heute keinen Euro bekommen und werde im Live Support nur vertröstet und bekomme die gleichen Antworten wie das Geld kommt usw.

mich habe bei diesem Casino bereits früher mal gespielt und gewonnen und sollte auch verifiziert sein.

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Dear Const98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before? If so, how long did it take for your winnings to be processed and paid out?
• Could you please confirm that you have passed the KYC verification? Have you been requested to submit any additional documents recently?
• Have you accumulated your winnings with or without an active bonus? What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika