The player from Germany experienced significant delays in receiving his withdrawals from BetAlice, with no response after two weeks regarding his first withdrawal. Despite multiple inquiries, he only received standard replies and felt misled about the timeline for the payout. He expressed disappointment compared to other casinos in the same group that processed payouts reliably. The issue was resolved when the player confirmed receipt of all his funds totaling €2,000, and the complaint was marked as 'resolved' by the Complaints Team.
BetAlice Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €2,000
BetAlice Casino
Safety Index:HighCase summary
Discussion
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1 year ago
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14 days waiting time for payout at BetAlice – no response
I've been waiting for my first withdrawal from BetAlice3.com for 14 days now, and nothing has happened. Two other withdrawals have also been "pending" for 11 and 9 days, respectively. Despite repeated inquiries via live chat, I've only received standard responses like "the finance department has been informed" or "it may take a little longer than expected."
Just five days ago, I was assured that the payout was in the "final stages" – nothing has happened since then. It seems like they're just stringing me along.
What's particularly disappointing is that other casinos under the same group (NovaForge Ltd.), such as Kinbet4.com, pay out smoothly and reliably – even for amounts over €1,800. Even sites with the same Anjouan license as MalinaCasino25 have never encountered such problems.
My trust in BetAlice has been severely shaken. If nothing changes, I will consider legal action and continue to raise public awareness of the situation. I would like to expressly warn other players against taking unnecessary risks with this provider.
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1 year ago
Dear leonfinocchiaro11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you have not made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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1 year ago
TranslationIt was a total of 2400€
I received the first €400 relatively quickly, after about 3-4 days. I paid it out at the same time as the €400 from March 31, 2025.
but since then nothing has happened at all.
It seems to me like they wanted to gain my trust so I would keep playing.
I played without a bonus and my account does not need to be verified according to BetAlice.
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1 year ago
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The screenshot from the live chat was 6 days ago when the payout was supposedly in the final phase
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1 year ago
TranslationI would like to thank you in advance, dear CasinoGuru team 👍🏽
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1 year ago
TranslationI still have a screenshot from the day before yesterday that I can't upload here because of its size, but I'll repeat what you wrote to me on April 15, 2025.
Thank you for your patience.
I just checked your gaming account and saw that your withdrawal is in the final processing phase.
I've also sent a reminder to the Finance Department. We sincerely apologize for the delay and appreciate your understanding. Please be assured that our Finance Department is working diligently to resolve this matter in a timely manner.
Still nothing has happened.
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1 year ago
TranslationThey also assure me again and again that I will definitely receive the money and that I don't have to worry.
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1 year ago
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Again, the payout should be in the final processing phase.
Screenshot from 17.04.25
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1 year ago
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again they write the same thing
I'm really losing hope more and more but I definitely won't give up
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1 year ago
Thank you very much, leonfinocchiaro11, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 year ago
TranslationI received my first payouts from Betalice3.com after 23 days (€1,400).
I have now paid out the remaining 600€ and will let you know when or if I receive it 👍🏽
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1 year ago
Dear leonfinocchiaro11,
I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
I would like to invite the BetAlice Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear BetAlice Casino,
Could you please provide detailed information about this case?
Thank you in advance for your response.
Best regards,
Romi
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1 year ago
TranslationI gambled away another €100 of the €600 and continued to deposit money because I now have confidence that the casino will pay out the winnings.
I won €500 again and €500 was still being paid out.
I am currently receiving another 1000€ from Betalice3.com.
I hope it goes faster this time, as 23 days was definitely too long a wait for the payouts.
Best regards
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1 year ago
TranslationThe next 500€ have arrived,
it's going so slowly!
I'm still waiting for 500€ then I'll be satisfied 👍🏽
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1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 year ago
TranslationI got the remaining 500€ and everything is clear from my side 👍🏽
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1 year ago
Thank you, leonfinocchiaro11, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Romi
Casino.Guru
