The player from Germany had requested a withdrawal prior to submitting his complaint. Unfortunately, he had not received his winnings yet. The Complaints Team acknowledged the delay and advised him to be patient while the casino processed the withdrawal. Following further communication, the player confirmed that a partial payment of €350 had been made, and he later requested the closure of the case to file a new complaint regarding the casino. The complaint was rejected as per the player’s explicit request.
BetAlice Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Other
Amount: €320
BetAlice Casino
Safety Index:HighCase summary
Discussion
Public
Public
8 months ago
Translation
I've been put off since yesterday. Payouts are a bit delayed, etc. It's all this crap to get players to wager their winnings again.
It is an absolute cheek to state that three full days will pass before a payout, but THEN AFTER THREE DAYS to keep players waiting with the most absurd excuses is a bottomless cheek.
I demand my money in my account immediately!!!!
Automatic translation:
Public
Public
8 months ago
Dear kroemer1312,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
7 months ago
Dear kroemer1312,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
7 months ago
Dear kroemer1312,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
Translation
I'm having the same problem again. The numbers just don't add up. They're delaying everything, and it's just a real stress.
I requested a withdrawal on April 28, 29, and 30, 2025, and to this day, nothing has happened except for the constant apologies from certain people. It's annoying and clearly a scam to get people to gamble away their winnings again. I won't do it, bet.alice.
I'm just frustrated. This casino is pure scam!!!
Automatic translation:
Public
Public
7 months ago
Translation
I'd like to add that it's now €1,500, and I have another €5,500 waiting to be withdrawn in my player account. This casino is a disgrace to the entire industry.
Automatic translation:
