BetAlice Casino - Player's account is closed and winnings forfeited.

Casino Name: BetAliceDisputed Amount: 60,000 HUFSubject / Title: Illegal account closure and forfeited real money winnings due to alleged IP matchComplaint Text (Complaint description):textDear Casino Guru Complaint Team,

I am opening a formal dispute against BetAlice Casino for the unlawful closure of my player account and the confiscation of HUF 60,000 in real money winnings. My registered email address szavadani3@gmail.com and the deleted transaction ID is 3f482602-f729-4aa1-99cc-5d5ea33361dbd.

The timeline of events is as follows:

1. I made a deposit and originally had an active bonus, which I legally and successfully cancelled within the system terms and conditions.

2. After I cancelled the bonus, I played exclusively with my own real money (real balance).

3. I accumulated 60,000 HUF through completely clean, standard gameplay.

4. I requested a withdrawal to the exact same Revolut Visa card that I had previously deposited to.

5. After that, the casino closed my account and canceled my withdrawal.

I suspect the casino may flag my account for a duplicate IP address. I expressly state that this is the only account I have on BetAlice. I live in a large apartment complex that uses a shared, open Wi-Fi network infrastructure. Any IP coincidence is purely a technical result of my living situation, for which I cannot be held responsible.

The casino has seized legitimate real money funds that are unrelated to bonus abuse. I kindly ask for your help in investigating this matter and recovering my 60,000 HUF.

Thank you for your time and for the broadcast.

Best regards,

S***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetAlice Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Do you know anyone in your vicinity who plays in the same casino? Were you referred to the casino by anyone who might have shared an IP associated with your apartment?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you canceled the bonus without any bonus wagering progress?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas