BetAlice Casino - Player is facing delayed withdrawal.

Keeps telling me to wait and wait but nothing ever happens.

Same story everytime we have escalated your situation to another department expect an email or money soon.

We are very sorry for the delay.

We appreciate your patience.

Everytime the same autogenerated message from their live support.

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Dear hoshy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share with me a screenshot of your payout request and your recent communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas