The player from Portugal reports that Bet7 is withholding a 370 EUR withdrawal via Neteller, marked as "Approved" despite the funds never arriving. After confirming with Neteller that no transaction occurred, the player learns from a Bet7 agent that an internal error failed the transaction, yet the casino refuses to return the funds or provide a timeframe for resolution.
Bet7 Casino - Player’s withdrawal is delayed and funds are withheld.
Opened
Current status
Waiting for player to reply
6d 21h 31m 15s
Bet7 Casino
Safety Index 5.1 Below averageCase summary
Discussion
Public
Public
2 hours ago
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Public
Public
2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
- Do I understand correctly that the funds are no longer reflected in your casino account balance?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
