The player from Portugal reported that Bet7 was withholding a 370 EUR withdrawal via Neteller, which was marked as "Approved" despite the funds never arriving. After confirming with Neteller that no transaction had occurred, the player learned from a Bet7 agent that an internal error had caused the transaction to fail. However, the casino refused to return the funds or provide a timeframe for resolution. The complaint was marked as resolved by the player, and the issue was closed by the Complaints Team following the player's confirmation. The resolution details from the casino or any further actions taken were not specified.
Bet7 Casino - Player’s withdrawal is delayed and funds are withheld.
Resolved
Our verdict
Case closed
Amount: €370
Bet7 Casino
Safety Index 4.1 LowCase summary
Discussion
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2 weeks ago
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2 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
- Do I understand correctly that the funds are no longer reflected in your casino account balance?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Player,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
