Bet7 Casino - Player’s account has been closed and winnings are delayed.

I would like to file a complaint against this betting site for several reasons, one of which is the constant delay in withdrawing the requested amount (more than 15 hours of waiting). After contacting them several times, I had over €1,000 to withdraw, but they said withdrawals were not available. Most importantly, I suffer from gambling addiction, as shown in the emails mentioned below. The account was permanently closed at my request. I tried to reopen it twice and was unable to do so, until I received a message stating that it had been reopened and that they were offering me a bonus—something they had previously claimed was legally impossible to do. I want to file a complaint and demand that they return the money I lost during the time the account was reopened—or at least part of it—which I was unable to withdraw due to "technical issues."

Even after they permanently banned my account because I had cheated in the game, I tried to reactivate it twice, but they never did so due to legal issues. After some time had passed, they contacted me via WhatsApp to ask if I wanted to reactivate my account and offered me a bonus.

The website is https://www.betseven.com/

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet7 Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?
• Please share with me any relevant evidence related to the case, since no emails were attached to your complaint submission.

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas