HomeComplaintsBet7 Casino - Player experiences confiscation of winnings and delayed withdrawal.

Bet7 Casino - Player experiences confiscation of winnings and delayed withdrawal.

Opened
Current status

Waiting for player to reply

5d 23h 55m 14s

Bet7 Casino
Safety Index 3.8 Low

Case summary

The player from Portugal files a formal complaint against Bet7 for the unjustified confiscation of €5,068.33 in winnings and the refusal to refund his deposit of €250. After a 15-day delay, Bet7 canceled his withdrawal citing vague “Risk Management” reasons without any evidence, and despite assurances from customer support, his refund request remains pending.

Written by Attila
Complaint Specialist
Submitted: 10 Nov 2026
Private
Private
23 hours ago
ptTranslationgb
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4 minutes ago

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Public
Public
4 minutes ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you have experienced with Bet7 Casino.

I have reviewed your explanation and the attached screenshots. I understand that the casino confiscated your winnings and that you are still waiting for the return of your €250 deposit.

Before proceeding, could you please clarify the following:

  • Were the confiscated winnings of €5,068.33 generated through sports betting, casino games, or a combination of both?
  • Has the casino provided any further explanation or evidence regarding the alleged fraudulent activity or association with other accounts?
  • Is your €250 withdrawal still pending, or have you received the refund since submitting your complaint?
  • Do you currently have access to your casino account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your cooperation.

Best regards,

Attila

semedo has 5d 23h 55m 14s to reply

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