Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you have experienced with Bet7 Casino.
I have reviewed your explanation and the attached screenshots. I understand that the casino confiscated your winnings and that you are still waiting for the return of your €250 deposit.
Before proceeding, could you please clarify the following:
- Were the confiscated winnings of €5,068.33 generated through sports betting, casino games, or a combination of both?
- Has the casino provided any further explanation or evidence regarding the alleged fraudulent activity or association with other accounts?
- Is your €250 withdrawal still pending, or have you received the refund since submitting your complaint?
- Do you currently have access to your casino account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your cooperation.
Best regards,
Attila
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you have experienced with Bet7 Casino.
I have reviewed your explanation and the attached screenshots. I understand that the casino confiscated your winnings and that you are still waiting for the return of your €250 deposit.
Before proceeding, could you please clarify the following:
- Were the confiscated winnings of €5,068.33 generated through sports betting, casino games, or a combination of both?
- Has the casino provided any further explanation or evidence regarding the alleged fraudulent activity or association with other accounts?
- Is your €250 withdrawal still pending, or have you received the refund since submitting your complaint?
- Do you currently have access to your casino account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your cooperation.
Best regards,
Attila