Bet7 Casino BR - Player's withdrawal is delayed due to verification issues.

Good morning! I’m begging you to help me with this situation. I made a deposit on bet7 on August 13, placed a few bets, and managed to build up a balance of R$ 6,796.03. The first time I tried to withdraw, they asked for proof of address (which I sent immediately); it took 5 days to verify. After that, I tried to withdraw again, but it was denied. They claimed I needed to receive a phone call to confirm my information, and I’ve been waiting for that call for almost 7 days now. I’m concerned because I later saw on the website "reclameaqui.com.br" that their rating is very low and they don’t respond to users—it seems like a scam. Please help me get my money back; I really need it...

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Which documents did you submit to the casino for the verification of your account?
• When was the last time you communicated with the casino regarding the verification call? Did the customer support specify when exactly the call is expected to take place?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning!

Mostly at the casino.

I sent my ID (identity document), proof of residence, and the other information required for registration.

The last time I contacted them regarding the verification call was last Monday (August 24). They didn’t give me a specific date or deadline; they just told me that the call always takes place during business hours (Monday through Friday, from 8 a.m. to 6 p.m.)... But that’s very vague, and I’ve been waiting for the money for a long time.

Thank you for helping me, Veronika!

Good morning!

On Tuesday, they called me, then approved my withdrawal, but later disabled it again. Now they’ve asked for proof of my bank account (which I’ve already sent), and I’m waiting for it to be confirmed so I can withdraw my money.

Thank you for the updates.

Before we proceed with the investigation, please forward me all the communication between you and the casino's customer support regarding the verification requests to veronika.f@casino.guru.

Kindly include the documents that are still pending verification by the relevant department as well.

Dear Davitrk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.