Bet7 Casino BR - Player's withdrawal is delayed due to verification issues.

Good morning! I’m begging you to help me with this situation. I made a deposit on bet7 on August 13, placed a few bets, and managed to build up a balance of R$ 6,796.03. The first time I tried to withdraw, they asked for proof of address (which I sent immediately); it took 5 days to verify. After that, I tried to withdraw again, but it was denied. They claimed I needed to receive a phone call to confirm my information, and I’ve been waiting for that call for almost 7 days now. I’m concerned because I later saw on the website "reclameaqui.com.br" that their rating is very low and they don’t respond to users—it seems like a scam. Please help me get my money back; I really need it...

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Which documents did you submit to the casino for the verification of your account?
• When was the last time you communicated with the casino regarding the verification call? Did the customer support specify when exactly the call is expected to take place?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika