The player from Brazil expresses concern about not receiving his money from the casino, noting that several others have faced similar delays of over five days with standard responses from support. He is anxious about the situation and needs his funds promptly.
Bet7 Casino BR - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 22m 13s
Bet7 Casino BR
Safety Index 4.9 LowCase summary
Discussion
Public
Public
15 hours ago
Translation
I've been seeing several complaints from people who haven't received their money in over 5 days, and the chat keeps giving them the same responses, always asking them to wait. I'm afraid I won't get my money, and I need it as soon as possible.
Automatic translation:
Public
Public
45 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
45 minutes ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite normal for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
